Refund and Return Policy

Effective Date: November 19, 2024
Company Name: Chicjewelss
Address: 2092 Bull Creek Rd, Nathalie, Virginia, United States
Phone Number: (434) 376-1369
Email: contact@chicjewelss.com
Website: chicjewelss.com

At Chicjewelss, we strive to ensure your satisfaction with every purchase. This Refund and Return Policy outlines the terms under which returns, exchanges, and refunds are processed.

1. Eligibility for Returns

You may return items under the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • The return request is initiated within 30 days of receiving the order.
  • The item is not part of a sale, clearance, or personalized/customized product category (unless defective).

2. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made jewelry.
  • Items purchased on sale or clearance.
  • Earrings due to hygiene reasons unless faulty upon receipt.

3. Return Process

To initiate a return, follow these steps:

  1. Contact our customer support team at contact@chicjewelss.com with your order number and reason for return.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the item back to the provided address using a trackable shipping service.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refund Process

Once the returned item is received and inspected, the refund process will begin:

  • Refunds will be issued to the original payment method within 7-10 business days after the return is approved.
  • Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or wrong item sent).

5. Exchanges

Exchanges are allowed for items of equal or lesser value, subject to availability. To request an exchange:

  • Follow the return process as outlined above.
  • Indicate the replacement item you wish to receive.

If the replacement item costs more, the price difference will be invoiced to you.

6. Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Notify us within 7 days of receiving the order.
  • Provide photos of the defect or issue for faster processing.
  • We will cover the return shipping cost and offer a replacement or full refund.

7. Cancellation Policy

  • Orders may be canceled within 24 hours of placement for a full refund.
  • After 24 hours, cancellations may not be guaranteed as the order may have already been processed or shipped.

8. Damaged or Lost in Transit

In the event that your order is damaged or lost during transit:

  • Notify us immediately with relevant photos and documentation.
  • We will work with the shipping carrier to resolve the issue and provide a suitable resolution, such as a replacement or refund.

9. Contact Information

For any return, refund, or exchange inquiries, contact us:

  • Phone: (434) 376-1369
  • Email: contact@chicjewelss.com
  • Address: 2092 Bull Creek Rd, Nathalie, Virginia, United States

By shopping at Chicjewelss, you agree to this Refund and Return Policy. We are committed to ensuring a smooth and hassle-free experience for our customers.