Refund and Returns Policy for Chicjewelss Shop
Effective Date: January 2, 2025
At Chicjewelss Shop, customer satisfaction is our priority. We are committed to ensuring that your shopping experience is exceptional. If you are not entirely satisfied with your purchase, please review our refund and returns policy below.
Returns
- Eligibility:
Items must be returned within 30 days of purchase to qualify for a refund or exchange. To be eligible, the item must be unused, in its original condition, and in the original packaging. - Non-Returnable Items:
Personalized, custom-made, and final sale items are not eligible for returns.
Refunds
- Process:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be issued to your original payment method within 7-10 business days. - Shipping Costs:
Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the item was defective or incorrect.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at contact@chicjewelss.com with your order details.
Steps to Initiate a Return
- Contact us at contact@chicjewelss.com with your order number and reason for return.
- We will provide you with a return authorization and instructions.
- Package the item securely and send it to:
Chicjewelss Shop
2092 Bull Creek Rd, Nathalie, Virginia, United States
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account and contact your credit card company, as processing delays may occur.
- If you still have not received the refund, contact us at contact@chicjewelss.com for assistance.
Contact Us
For questions or concerns regarding returns or refunds, please reach out to us:
- Email: contact@chicjewelss.com
- Phone: (434) 376-1369
- Address: 2092 Bull Creek Rd, Nathalie, Virginia, United States
By shopping with Chicjewelss Shop, you agree to this Refund and Returns Policy.
