Sales Policy

Effective Date: November 19, 2024
Company Name: Chicjewelss
Address: 2092 Bull Creek Rd, Nathalie, Virginia, United States
Phone Number: (434) 376-1369
Email: contact@chicjewelss.com
Website: chicjewelss.com

At Chicjewelss, we aim to provide a seamless shopping experience. This Sales Policy outlines the terms and conditions that govern purchases made through our website or any other sales channels.

1. Pricing and Product Information

1.1 Pricing

  • All prices are listed in USD and include applicable taxes unless stated otherwise.
  • Prices are subject to change without prior notice.
  • Discounts, promotions, and sales are valid only during the specified period.

1.2 Product Descriptions

  • We strive to ensure product descriptions, images, and details are accurate and up to date.
  • Minor variations in color or design may occur due to screen settings or product materials.

2. Order Process

2.1 Placing an Order

  • Orders can be placed through our website, chicjewelss.com.
  • You must provide accurate and complete information for billing, shipping, and payment.

2.2 Order Confirmation

  • After placing an order, you will receive an email confirmation.
  • This email serves as proof of purchase and includes the order details.

2.3 Order Processing

  • Orders are processed within 1-3 business days after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Payment Terms

3.1 Accepted Payment Methods

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other payment gateways as listed on our website.

3.2 Payment Security

  • All transactions are encrypted using Secure Socket Layer (SSL) technology.
  • We do not store payment details; they are securely processed by third-party payment providers.

4. Shipping and Delivery

4.1 Shipping Methods

  • We offer standard and expedited shipping options.
  • Delivery times depend on your location and selected shipping method.

4.2 Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

4.3 Delivery Delays

  • Chicjewelss is not responsible for delays caused by shipping carriers or customs clearance.
  • Tracking information will be provided for all orders.

5. Cancellations and Modifications

5.1 Order Cancellations

  • Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible as the order might already be processed or shipped.

5.2 Modifications

  • For order modifications (e.g., address changes), contact us immediately at contact@chicjewelss.com. We will try our best to accommodate your request but cannot guarantee changes once processing begins.

6. Custom and Personalized Orders

  • Custom and personalized jewelry is made to order and requires additional processing time.
  • These items are non-refundable and non-returnable unless they are defective or incorrect.

7. Returns, Refunds, and Exchanges

  • Refer to our Refund and Return Policy for detailed information on eligibility and processes.

8. Warranty

  • Chicjewelss offers a 30-day warranty for manufacturing defects on all products.
  • The warranty does not cover wear and tear, misuse, or accidental damage.

9. Customer Responsibilities

  • It is the customer’s responsibility to ensure that shipping and contact information is accurate.
  • Chicjewelss is not liable for orders lost or undeliverable due to incorrect information provided by the customer.

10. Legal Compliance

  • By purchasing from Chicjewelss, you agree to comply with all applicable local, state, and federal laws governing online sales.

11. Contact Us

For any questions or concerns regarding our Sales Policy, please contact:

  • Phone: (434) 376-1369
  • Email: contact@chicjewelss.com
  • Address: 2092 Bull Creek Rd, Nathalie, Virginia, United States

By making a purchase on chicjewelss.com, you acknowledge and agree to this Sales Policy. Thank you for choosing Chicjewelss for your high-end jewelry needs.